Faqs + rules & policies

We offer one free trial class per session for players who have never attended RCF classes before. This is a great opportunity to see if the program is a good fit for your player. To request a free trial class, please complete our Free Trial Class Contact Form.

Please note that during our busiest seasons, free trial availability may be limited. If all class options are full, we may not be able to accommodate a trial. Free trials must be scheduled with our Academy Team and completed within the same session. They cannot be scheduled during the first or last week of a session.

Siblings are defined as children who reside in the same household and are under the care of the same parent/guardian.

We offer a sibling discount for our Youth Academy Camps. When two siblings register for the same camp, each player will receive a 10% discount. Please contact academy@rosecityfutsal.com to request this discount prior to registering. Retroactive refunds will not be granted.

Please note that the sibling discount only applies to Youth Academy Camps and does not extend to other programs. The sibling discount may not be combined with other discounts.

We do not offer reimbursements for missed classes; however, we will do our best to help schedule a make-up class when possible. During our busiest seasons, availability may be limited, and if all class options are full, a make-up may not be accommodated or guaranteed. No refunds will be issued for missed make-up classes. 

Make-up classes must be scheduled with our Academy Team and completed within the same session of the missed class, and cannot be scheduled during the first or last week of the session.

Each player is allowed one make-up class per session. Exceptions may apply under our Act of God/Inclement Weather Cancellation policy. To request a make-up class or discuss your options, please contact us at academy@rosecityfutsal.com.

If you sign up for a class midway through an active session, we will only charge you for the remaining classes of the session. Please email academy@rosecityfutsal.com prior to registering to receive your custom pro-rated fee. 

We do not offer prorated fees or refunds for planned absences or voluntarily missed classes or camp days due to personal reasons (such as travel, illness, or schedule conflicts). Additionally, we cannot offer prorated sign-ups in advance, as we are unable to hold spots for mid-session participants.

Effective starting 7/10/23

Game Reschedule Policy and Fee – Each team is permitted one Reschedule Request, without a fee, provided they submit their request to reschedule during the preliminary schedule period. Any Reschedule Requests after this period must be submitted at least seven days before the game and will incur a fee of $150.

• The preliminary phase typically begins 10 days before the start of the league and typically concludes 5 days after that.

Cancellation Fee – Reschedule requests submitted fewer than seven days before the game will not be granted. These will be treated as a cancellation and will incur a fee of $225 ($95 to the opposing team, $45 to Rose City Futsal for administrative fees, and $85 to Rose City Futsal for operation costs)

Membership Fee – All players participating in RCF leagues and classes must check in with a valid player/membership card via the scanner at the services desk. Spectators do not need a membership card check-in.

All players and coaches for Youth and Adult Leagues must purchase a scannable player/membership card. Annual membership cards are $20 and will auto-renew one year from the date of purchase. Player/membership cards can be purchased through the player/membership card self-service.

Members can opt out of their membership at any time prior to the renewal date, one year from purchase by completing the “Membership Cancellation Form” on the Rose City Futsal website.

Unauthorized Individual Fine – The team manager and/or club representative is responsible for any individual on the court during league play without an active and valid membership card. Teams are also responsible for their spectators. Spectators who enter the court or interfere with the operation of league matches are considered unauthorized regardless of RCF membership status. This is subject to a $250 fine.

Occasionally, Rose City Futsal offers discounts in the form of coupon codes, which can be applied at checkout during registration. These discounts are created for specific programs and may not be used for other offerings. Misuse of coupon codes will result in a voided registration. The client may be removed from the program, or charged the full amount to retain their spot (in our busy season, you could lose your spot in the program by misusing discount codes).

*Please use codes only as intended. 

**Discounts may not be combined with other promotions or discounts. 

***With exception to the Academy referral discount, discounts/coupon codes are not eligible to be retroactively applied.

Cancellation Policy: Any cancellation requests made 15 days before the start of the league will receive a full refund except for a $50 administrative fee. Cancellation requests made within 15 days of the league start will not receive a refund.

Please submit any cancellation requests in writing to info@rosecityfutsal.com

Making your game: Community Team players are responsible for attending all their games, or providing a suitable sub in their place if they are unable to attend.

Missing your game: Community Team players who fail to attend a game that results in a forfeit due to a lack of players will be charged $20 to help cover the $225 game cancellation fee per our game cancellation policy. All team requests must be made in writing to info@rosecityfutsal.com.

Guidelines

• Please wait 24 hrs after your game before filling out and submitting a report.
• BE SPECIFIC: Specify what rules were broken and eliminate generalizations ex. “he was horrible.”
• BE HELPFUL: This form is not a place to vent, it is to be used as a productive tool to improve the league experience.

We partner with Northwest Indoor Referee to provide referees for all the games played at RCF. If you have something you’d like to share, fill out the Referee Evaluation Form. Here’s what happens next:

1. The League Manager along with the Head Referee Coordinator is notified.
2. As we record all the games played at RCF for viewing and training purposes, we’ll go back to the game, and the League Manager, along with the Head Referee Coordinator, will review the footage.
3. The Referee Evaluation Form feedback is also reviewed.
4. Once reviewed, a follow-up session between the Referee Coordinator and League Manager is scheduled.
5. Finally, if deemed necessary, the footage is reviewed and discussed with the Game Referee for training purposes.

Online Waiver

Fill out our online waiver to join our emailing list, and prepare for the next steps of each program, i.e. purchasing a membership card, enrolling in a class etc.

Paper Version

Your self-service account is able to create relationships with family members, coaches, and players. A relationship request must be accepted by the other member.

Once the relationship is created you may register them for a session and use your package purchase to pay for the session.

This can be very useful when registering a group for Power 90. This is also a way to transfer package purchases if you are unable to use them.

For a family with multiple players at RCF, you may create relationships. This allows the parent to see invoices for the entire family.

It does not allow the parent to change profile pictures for other family members.

Please create a self-service account for the player who needs the membership/player card.

1. Go to RCF Self-Service.
2. Click “Login” from the bar on the left.
3. Enter your username and password, and click “Login.”
4. In the upper left, click on your name.
5. Click on “Relationships” in the middle, top of the screen.
6. Click “Add Relationship” on the right.
7. Under “Relationship Type” select a relationship type from the drop-down menu.
8. Click “Next.”
9. To the right of “Find Client”, where it says “Client Name” in gray, type in your family member’s name.
10. Wait a brief moment to see if the name appears as a drop-down selection (this should happen if they are already in our system). If you think they should be in the system and they are not appearing, please call us. If they appear as a selection, click their name and skip to step 15.
11. If your child has not previously been in our system, click “Add” in the lower right, just above “Cancel.”
12. Enter their name, gender, birthday, and email address (this can be yours if the family member is a minor or doesn’t have their own).
13. Click “Next.”
14. Click “Submit.”
15. If the shield next to your family member’s name is gray, the email address listed on their account has just been sent a confirmation request. You must check your email and confirm, if you did not receive the confirmation request email, please call us. If the shield is green, your relationship is confirmed.

• Call us at 503-734-2382 (RCF East) or 971-727-8481 (RCF West).

• Select your name in the upper left menu.
• Select the Update Profile Picture link
• Choose your photo. (Check the size of the file before uploading. Reduce the file size if the image does not upload.)
• Please provide a photo that is a clear picture of your face. Like a driver’s license photo but one that you get to choose!

• Go to the RCF Self-Service page
• Membership is good for one year and is required to enter the facility.
• Membership is good at both RCF East & RCF West.
• Select the BUY button for either RCF East or RCF West. If you are an Adult League player, this will tell us which location you want your card printed at for your first visit. If you are purchasing a player/membership card for your Youth League player, your player’s card will be printed in advance and available for the coach or manager to pick up prior to your first game.
• Log in or register if needed.
• Complete the purchase.
• Upload your profile picture so that we can print your card. Read the procedure below to learn how to upload your profile picture.
• Your new card will be ready within 48 hours.

Please create a self-service account for the person who needs the card. Parents, this means you should NOT create an account under your name, but instead create it for your player.

• Go to Self-Service.
• Click “Login” from the bar on the left.

• Click on “Register” in the bottom right of the Login screen.

• Fill out your name, email address, proposed username and password.

• Confirm you’re not a robot and click “Register” in the bottom right.
• Check your email inbox, open the message from “Rose City Futsal” and click “Complete Registration.”

Pre Check-In Procedure:

1. Purchase a new “swipe-able” player card at least 48 hours prior to the game

Check-In Procedure:

1. Arrive at least 10 minutes prior to class/game.
2. Enter the facility via the designated entry.
3. Swipe your player card to enter the facility.
4. Proceed directly to the designated futsal court with all personal items.

Check-Out Procedure:

1. Gather personal items prior to leaving court
2. Check-out is no longer required
3. Exit the facility via the designated exit

• Everyone who enters the building for RCF Youth or Adult Leagues must check in with a valid player/membership card.
• Spectators do not need a membership card or to check-in.
• All players, coaches, and referees for Youth and Adult Leagues must purchase a new, scannable player/membership card. Annual membership is $20.
• Player/membership cards can be purchased through the Player/Membership Card & Self-Service Portal or at the front desk.

Effective starting 7/10/23

Game Reschedule Policy and Fee – Each team is permitted one Reschedule Request, without a fee, provided they submit their request to reschedule during the preliminary schedule period. Any Reschedule Requests after this period must be submitted at least 7 days before the game and will incur a fee of $150.

• The preliminary phase typically begins 10 days before the start of the league and typically concludes 5 days after that.

Cancellation Fee – Reschedule requests submitted fewer than 7 days before the game will NOT be granted. These will be treated as a cancellation and will incur a fee of $225 ($95 to the opposing team, $35 to the referee & referee administration, and $95 to Rose City Futsal for administration and staffing fees)

Membership Fee – All players participating in RCF leagues and classes must check in with a valid player/membership card via the scanner at the services desk. Spectators do not need a membership card check-in. All players and coaches for Youth and Adult Leagues must purchase a scannable player/membership card. Annual membership cards are $20 and will auto-renew one year from the date of purchase. Player/membership cards can be purchased through the player/membership card self-service.

• Members can opt out of their membership at any time prior to the renewal date, one year from purchase by completing the “Membership Cancellation Form” on the Rose City Futsal website.

Unauthorized Individual Fine – The team manager and/or club representative is responsible for any individual on the court during league play without an active and valid membership card. Teams are also responsible for their spectators. Spectators who enter the court or interfere with the operation of league matches are considered unauthorized regardless of RCF membership status. This is subject to a $250 fine.

Team Registration Policy:

All teams are required to pay 100% of their team registration fee at the time of registration. Rose City Futsal requires a 1/3 retainer for teams that pay with cash or check. This retainer is to cover a cancellation. This retainer will be refunded in full to the team at the end of the league or may be rolled over into the next session, unless there is a cancellation or if a team owes a Reschedule Fee.

Team Cancellation Policy:

Cancellation requires written notice. A team that drops out of the league at least 15 days before the start of the Youth League session will receive a refund for their team registration fee, except a $100 administration fee. Any team that cancels within 15 days of the league start date will not receive a refund and will be responsible for paying the entire league fee.

Please email all cancellation requests to: info@rosecityfutsal.com

Rose City Futsal reserves the right to drop a team from the league at any time without a refund.

The team manager and/or club representative is responsible for any individual on the court during league play without an active and valid membership card. Teams are also responsible for their spectators. Spectators who enter the court or interfere with the operation of league matches are considered unauthorized regardless of RCF membership status. This is subject to a $250 fine.

All Soccer Star, Youth Academy, and Adult Academy class cancellation requests must be made in writing via email to academy@rosecityfutsal.com. Written cancellation requests will be processed based on the date they are received.

Cancellations made 7 or more days prior to the start of the class will receive a refund, minus a $50 registration fee ($30 for Twinkle Stars), or may be transferred to an available class. If a player cancels within 6 days of a given class, or if the class has already started, half of the remaining prorated class tuition will be refunded (e.g. If a player cancels after 2 classes, 50% of the cost of the remaining 5 classes will be refunded). 

Refunds will not be issued after the fourth scheduled class date. 

Exceptions due to extenuating circumstances may be made, i.e. if a player is injured or sick and provides adequate documentation. RCF may refund the remaining classes prorated amount from the time notice is received or provide a transfer option. 

Rose City Futsal does not provide prorated fees/refunds for voluntarily missed classes or hold/give credit towards future classes/camps/events. 

Rose City Futsal reserves the right to cancel any program. If a program is cancelled, we will do our best to offer an alternative option for your player. If no alternative is available, a full refund will be issued. 

All withdrawals from the Rose City Futsal Select Team Program must be made in writing to Rose City Futsal (email to academy@rosecityfutsal.com). Written cancellation requests will be processed based on the date they are received.

If written notice of cancellation is received prior to the start of the 2025/2026 training calendar year, a full refund less a $400 cancellation fee will be issued. 

If notice of cancellation is received at any time after the program has already started, no refunds will be issued for payments already processed. If payments received are less than the $400 cancellation fee, players will owe the difference between their payments and the $400 cancellation fee. 

In certain instances, including serious injury, adjustments to the cancellation policy can be made at the discretion of the Program Directors. Players withdrawing due to illness or injury must provide a doctor’s note. 

Once players commit to the program, we kindly expect players to follow through with their commitment, as changes along the process can affect the overall development of all individuals within their group.

All participants (players) who wish to utilize Rose City Futsal facilities must abide by the following policies and procedures:

• All players must review our procedures.
• All players must have a valid membership player card. Please purchase your membership in advance of your first event. Membership purchase surges during youth league start.
• All players and other persons in the facility must check-in.

League Play

All players who wish to participate in a league game must have a valid Rose City Futsal membership/player card. Player cards must be brought to every game and presented to the referee.

1. You can purchase a membership/player card at the front desk for $20. Membership is annual.
2. Create a Self Service account and purchase a membership online.
   1. Once you have an account you may upload your preferred photo for your card.
   2. Your card will be printed within 48 hours and be available at the front desk. Please bring an ID at pickup.

*In the event that a player forgets their player card, they can:

1. Purchase a new player card for $5
2. Purchase a new annual membership for $20 (in the event it is closed to the year end of the membership)
3. Purchase a temporary stamp at the Front Desk for $2 (A new card must be purchased on the third temporary stamp request.)

Team Registration Policy:

All teams are required to pay 100% of their team registration fee at the time of registration. Rose City Futsal requires a $100 retainer for teams that pay with cash or check. This retainer is to cover a cancellation. This retainer will be refunded in full to the team at the end of the league or may be rolled over into the next session, unless there is a cancellation or if a team owes a Reschedule Fee.

Team Cancellation Policy:

Cancellation requires written notice. A team that drops out of the league at least 15 days before the start of the Adult League session will receive a refund for their team registration fee, except a $100 administration fee. Any team that cancels within 15 days of the league start date will not receive a refund and will be responsible for paying the entire league fee.

Please email all cancellation requests to: info@rosecityfutsal.com

Rose City Futsal reserves the right to drop a team from the league at any time without a refund.

Cancellation Policy: Annual membership is not refundable once purchased. Purchase of a membership for the wrong family member can be transferred within 48 hours of purchase.

Please submit any cancellation/transfer requests in writing to info@rosecityfutsal.com.

RCF reserves the right to promote and relegate teams based on their league standings, without notice to the team(s) being moved. This is done to create optimal competition within the division at the sole discretion of the RCF League Coordinators.

• Please note promotion/relegation takes place 2 weeks prior to the end of each session and is based on league standings at that time.
• Teams are notified of promotion/relegation via the preliminary schedule.
• If the League Coordinator determines that an “acceptable alternative” isn’t available, your team fee will be refunded.

In the event of game cancellation due to “Acts of God”, RCF will make every possible effort to reschedule. If rescheduling isn’t possible, RCF makes no guarantees of rescheduling and no refunds will be given. All games that are not played will be recorded as a 0-0 draw and neither team is subject to cancellation fees.

All games forfeit or no-call/no-show by one or more teams will default to RCF’s general game cancellation policy and the score will be recorded as 0-7 to the team that did not cancel.

It is the responsibility of the manager of each team to be aware of any and all games during the session for which they are registered.

Any games missed for any reason, are subject to the standard cancellation policy.

Teams and managers are responsible for understanding all RCF policies. Game reschedule requests should be made through the reschedule request form. All other team requests must be made in writing to info@rosecityfutsal.com without exception, to be considered.

In the event that RCF is unable to provide our league services safely, (due to a power outage, lack of a referee, etc.), RCF will make every reasonable effort to reschedule the match.

All rescheduled matches will be subject to the RCF general game cancellation policy.

Online Booking Court Rentals:

• Full payment is required at the time of reservation.
• All cancellation requests made seven days before the rental date will be offered a full refund with the exception of a $25 processing fee.
• Any request within seven days will not be refunded.

Full Facility or Large Event Rentals:

• 50% of the total fee is required for the reservation deposit, the other 50% is due on the event date.
• All cancellation requests made 30 days before the event date may receive a refund, with the exception of a $25 processing fee.
• Any cancellation within 30 days of the event date will not receive a refund of the 50% deposit.

All camp cancellation requests must be made in writing via email to academy@rosecityfutsal.com. Written cancellation requests will be processed based on the date they are received.

Cancellation requests made 7 or more days prior to the start of the camp will receive a refund, minus 30% of the total registration fee or may be transferred to an available camp of the same length. Cancellation requests made within 6 days of the start of the camp are not eligible for a refund or transfer.

Exceptions due to extenuating circumstances may be made, i.e. if a player is injured or sick and provides adequate documentation. RCF may refund the remaining days’ prorated amount from the time notice is received or provide a transfer option. 

Rose City Futsal does not provide prorated fees/refunds for voluntarily missed camp days or hold/give credit towards future classes/camps/events. 

Rose City Futsal reserves the right to cancel any program. If a program is cancelled, we will do our best to offer an alternative option for your player. If no alternative is available, a full refund will be issued. 

If an RCF player refers a friend who has never participated in an RCF class or camp, both players will receive a 10% discount upon the friend’s registration. Please email academy@rosecityfutsal.com with both interested parties’ full names and email addresses, along with the specific class or camp you’re inquiring about. We will provide a custom discount code for you and your friend or apply a 10% refund to both players.

In the Fall, Spring 1, Spring 2, and Summer sessions, a player may refer multiple friends to receive multiple 10% discounts up to 30% (e.g. if I refer 3 new friends to an RCF class, I would get 30% off my registration fees for the current session). If the referral is made mid-session, the 10% discount will be applied to the prorated amount paid. Referral discounts may not be combined with other discounts.

If RCF is forced to close due to an act of god, such as inclement weather, reschedules & refunds are not guaranteed. If one meeting of a class is canceled due to an act of god within a session, the class may not be rescheduled or refunded.

If the same class is canceled twice within a session, that class would have one meeting time rescheduled. If a class is canceled three times due to an act of god within one session, RCF would reschedule two of them, and so on.